Innovation, design, and creativity are stimulated by diversity. That’s one of the reasons I’m glad to be part of one of the most diverse teams in the whole company: Ericsson Experience Design (the team that created the award-winning Ericsson Design System)!
Culture is a foundation of the new innovation game
I recently wrote about innovation and what it takes to master the new innovation game, where I discussed that the most important areas to master are the following:
- insight (understanding people and the problem)
- outsight (keeping track of the world around us)
- innovation vision
- culture as fuel for innovation
- structure for creativity
I can say that success in all five areas is driven by a commitment to diversity. But let’s focus on culture. Here is a piece from my blog post:
“Innovation is as much a human story as it is a story about technology. Organizational culture, people and diversity are at the heart of any discussion on innovation – and the cultural aspect of innovation was highlighted by almost everyone interviewed in our study.
The argument is that companies that are able to create a certain kind of organizational culture will see innovation emerge from within the organization with much less effort than in other organizations.
An innovation friendly culture will be able to manage, value and prioritize ideas that show up in the organization rather than dropping them before they are even tested and tried. Some thinkers on innovation go as far as to claim that innovation equals culture.”
Driving innovative design on a diverse team
In the team, we represent 17 nationalities, we have a proper ratio between genders, we come from different backgrounds and cultures, and we have a good spread in different age groups, ranging from baby boomers to millennials.
We have different educational backgrounds, from engineers and anthropologists to interaction designers and architects; we have different approaches, perspectives, and ways of solving design problems and challenges; we think differently – together.
How does this help us in our daily work? Ericsson is a company with offices and staff in about 160 countries, and we serve customers in more than 180 countries. The products and services we deliver are intended for a market that is truly global – when we are designing, we design with a global outlook, keeping our worldwide, diverse target audience firmly in mind.
Designing for a global market
But how do you understand the various markets, the local contexts, and the differences within a global business? One way is to go to the customers and do research. To meet the people who are going to use our products and services and understand their contexts and challenges at work. This is a cornerstone in our design process.
But we can’t be hanging out with our customers all the time. On an ordinary workday in our studio, we make hundreds of different design decisions, generating ideas for new concepts and delivering designs to sprints.
In this process, diversity is the number one key! The designs we are working on today are aimed for a truly global market, and our strength as a team is that we are so diverse and have so many different perspectives within the team.
Sounds interesting, right? Don’t miss that we’re currently recruiting! If you are interested, ping us.
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